IMPORTANT COVID 19 INFORMATION: How we are operating during this crisis


As per government guidelines, we are still permitted to see patients face to face but strict criteria have to be adhered to and we can only see you in person if you have an urgent condition. If your problem is not urgent but you still need help we are offering Online Video Consultations.

You may qualify for urgent treatment if you have:

  • Acute pain that is not settling within a few days;
  • Neck/head pain and back pain or pain from the musculoskeletal system that significantly impairs function. I.e. is significantly altering what you are able to do such as sleep, lay down, or sit;
  • Nerve pain in the leg or arm, especially if associated with numbness or weakness;
  • A risk of the condition becoming significantly worse if not treated, including the risk of having to access NHS resources or increased use of medication as a result of this;
  • Ongoing treatment where postponement of treatment will lead to worsening treatment outcomes including long term disability;
  • A risk of your condition becoming chronic if it is not treated with some urgency.

If you require hands on treatment we will arrange for you to come to the clinic, although these appointments will be at restricted times and are carried out by our clinical director, Steve Morris, only.

You will initially need to be assessed by telephone or video consultation and we will use this as the primary source of consultation.

If you feel that you have an urgent condition and need help you can:

Ring us on 01273 725667. Our phone line is open Monday - Friday 10am - 4pm.

Email us at [email protected]

We will get back to you as soon as possible to arrange an assessment.

Please note that during this crisis we are operating at a very reduced staffing level and so it may take a little longer than usual to reply to you but we will endeavour to do this as quickly as possible.


Online Video Consultations

We have found that for the majority of our patients, we have been able to help them and significantly reduce their pain and symptoms by using video consultations, which reduces any risk that you may be exposed to, by coming to the clinic. This has worked especially well for those in the vulnerable group that can’t go out.

These are easy to set up and can be done on a desktop, laptop, tablet or phone and by using this medium we have been able to continue to help our patients during lockdown. We have been able to successfully assess the severity, cause and nature of their condition, and this has also enabled us to:

  • Assess the risk of the condition becoming significantly worse if not managed well or treated
  • Assess the impact on quality of life
  • Assess the level of function
  • Reassure them to reduce the level of worry and anxiety that normally goes with any painful condition
  • Give relevant advice on self-care and lifestyle issues that may be strongly influencing their problem
  • Give self help and specific exercise advice to improve mobility and reduce pain levels.

Please note that we are not permitted to see anyone in person who is identified as vulnerable:

  • aged 70 or older (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis 
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis
  • chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • those who are pregnant

If you are in close contact with anyone who is classed as vulnerable it is not advisable to attend the clinic.

If you have any potential symptoms of coronavirus, the most usual being:

  • A high temperature- this means you feel hot to touch on your chest and back (you do not need to measure your temperature)
  • A new, continuous cough- this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • possible other symptoms of a sore throat, and loss of smell

Or you have been in contact with anyone with these symptoms within the last 14 days, please do not attend the clinic. Use the 111 online coronavirus service to find out what to do https://111.nhs.uk/covid-19/

How to contact us

To book an urgent or online appointment or if you have any concerns about your condition and need some reassurance or expert advice, please get in touch.

Ring us on 01273 725667. Our phone line is open Monday - Friday 10am - 4pm.

Email us at [email protected]

We will be happy to call you for a free 15 minute telephone call to see how we can help you.

Stay well and stay active.

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