Privacy
Last reviewed: 19 June 2026
Introduction
Sussex Back Pain Clinic is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Notice explains what information we collect, how we use it, who we may share it with, how long we keep it and your rights under UK data protection law.
Who We Are
Sussex Back Pain Clinic Limited is the Data Controller responsible for the personal information that we collect and process.
Contact details:
Sussex Back Pain Clinic
58 New Church Road
Hove
East Sussex
BN3 4FL
Email: info@sussexbackpainclinic.co.uk
ICO Registration Number: Z863107X
Organisation Name: Sussex Back Pain Clinic Limited
Company Number: 04377854
Information We Collect
We may collect and process the following information:
Personal Information
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Name
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Address
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Date of birth
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Telephone number
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Email address
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Emergency contact details
Health Information
As part of providing osteopathic care, we may collect:
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Medical history
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Symptoms and health concerns
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Clinical notes
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Examination findings
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Treatment records
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Referral information
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Correspondence relating to your care
Health information is classified as special category personal data and receives additional legal protection.
Website Information
When you visit our website we may collect:
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IP address
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Browser type
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Device information
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Website usage data
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Cookie preferences
Financial Information
Where applicable, we may collect information relating to payments made for treatment.
Refund & Cancellation Policy
Clinical Appointments & Treatments
At Sussex Back Pain Clinic, we strive to provide the highest standard of patient care. If you need to cancel or reschedule an appointment, we require a minimum of 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee up to the full cost of the treatment session.
DISC Recovery Programme Packages
Why We Collect Your Information
We use your information to:
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Provide osteopathic assessment and treatment
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Maintain accurate clinical records
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Communicate regarding appointments
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Send appointment confirmations and reminders
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Respond to enquiries
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Process payments
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Meet professional, legal and regulatory obligations
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Improve our services
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Manage complaints and feedback
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Protect the security of our systems and premises
Where you have consented, we may also use your contact details to send information about clinic services, promotions or news.
You may withdraw marketing consent at any time.
Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
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Performance of a contract
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Legitimate interests
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Legal obligation
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Consent (where required)
Health information is processed for the provision and management of healthcare services in accordance with UK GDPR and the Data Protection Act 2018.
Sharing Information
We will only share your information when necessary and appropriate.
This may include:
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Your GP or other healthcare professionals involved in your care
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Insurance providers where you have requested treatment through an insurer
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Regulatory bodies where legally required
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Professional advisers
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IT service providers and practice management software providers
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Payment processing providers
We do not sell your personal information.
Security
We are committed to protecting your information.
We maintain appropriate physical, electronic and organisational safeguards to prevent unauthorised access, disclosure, alteration or loss of personal information.
Access to personal information is restricted to authorised personnel who require it for legitimate business purposes.
Retention of Records
Clinical records are retained in accordance with professional guidance, legal requirements and regulatory obligations.
Records are securely destroyed or permanently deleted when they are no longer required.
Cookies
Our website uses cookies to improve functionality and analyse website traffic.
Cookies help us understand how visitors use our website and allow us to improve the user experience.
You may choose to accept or decline cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.
Links to Other Websites
Our website may contain links to external websites.
Once you leave our website, we are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any websites you visit.
Your Rights
Under UK GDPR you have the right to:
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Be informed about how your information is used
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Request access to your personal information
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Request correction of inaccurate information
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Request restriction of processing in certain circumstances
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Object to certain processing activities
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Withdraw consent where consent is relied upon
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Lodge a complaint
Some rights are subject to legal and professional obligations applicable to healthcare records.
Access to Your Information
You may request a copy of the personal information we hold about you.
Requests may be made verbally, in writing or by email.
We may ask for proof of identity before releasing information.
In most cases there is no charge for providing copies of your personal information. A reasonable fee may only be charged where requests are manifestly unfounded, excessive or repetitive, as permitted by law.
To make a request please contact the Practice Manager using the details above.
Correction of Information
If you believe information we hold about you is inaccurate or incomplete, please contact us.
We will investigate and correct any inaccuracies where appropriate.
Data Protection Complaints
If you have concerns about how we collect, use, store or share your personal information, please contact the Practice Manager using the details above.
We will investigate your concerns and respond in accordance with our Data Protection Complaints Procedure.
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation, regulatory guidance, clinic procedures or services.
The latest version will always be available on our website.
